We understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule. We kindly ask that you give us 3 business days notice for canceling or rescheduling an appointment. This notification enables us to schedule another guest and, in turn, maintains a higher availability for you as well as others. If you cancel your appointment and the applicable 3 business days notice is not given, you will forfeit your deposit. Late cancellations and missed appointments or “no shows” will not only forfeit their deposit but an additional $50 missed appointment fee will be charged to the card on file. Full payment of service will be required prior to rescheduling a new appointment. Late cancellations, rescheduling and “no shows” leave gaps in our schedules that cannot be filled without timely notice.
Because every client’s experience is important to us, we ask that you arrive on time. If you are running more than 15 minutes late, please, let us know and we will let you know if we can accommodate you. In the event we cannot, you will forfeit your deposit and a new deposit will be required to reschedule.
CDC and OSHA guidelines will not allow observers in the procedure area during the procedure process. Absolutely NO children, including infants in carriers, may be present at the appointment. We are mothers and love children, but this is not an appropriate time to have children present. If you bring a child with you, you will forfeit your deposit and a new deposit will be required before we will re-schedule.
Communication is vital during your procedure. If English is your second language and you need help communicating, please bring someone with you to assist in this communication. This person will need to be present for the entire procedure. If you don’t bring someone with you and WE find it difficult to communicate, we will have to reschedule and you will forfeit your deposit. A new deposit will be required up front, before we will re-schedule you.
A majority of our procedures involve a multi-session process. Follow up visits are required to complete the service and have additional fees associated. A quote will be provided at the time of service based on the suggested follow up dates. Failure to complete the follow up within the recommended time frame will result in a higher fee for that appointment.
We are in our studio by appointment only. In light of this we cannot accommodate walk-ins. If you are interested in meeting us in person, we would be happy to spend time with you, but ask that you schedule a consultation.
We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask. Thanks you for your consideration and understanding.
In order to complete your appointment reservation, please fill out and submit the form below acknowledging our Studio Policies and your permission to charge your credit card for the required deposit fee.